{"id":158,"date":"2014-06-04T22:19:09","date_gmt":"2014-06-05T03:19:09","guid":{"rendered":"http:\/\/speakers.wcmke.co\/?post_type=wcb_session&#038;p=158"},"modified":"2014-06-27T10:23:21","modified_gmt":"2014-06-27T15:23:21","slug":"how-i-tell-a-customer-they-are-wrong-and-make-them-love-me","status":"publish","type":"wcb_session","link":"https:\/\/milwaukee.wordcamp.org\/2014\/session\/how-i-tell-a-customer-they-are-wrong-and-make-them-love-me\/","title":{"rendered":"How I Tell a Customer They are Wrong and Make Them Love Me"},"content":{"rendered":"<p>We&#8217;ve all heard that the customer is always right, but what if they&#8217;re wrong?<\/p>\n<p>Many times, it is just a matter of education for correction and other times, the customer is just plain out of line.<\/p>\n<p>In this session, I will take several real life tough case studies in which the customer needed correction, and the methods used to take that once upset customer and turn them in to a fan for life.<\/p>\n<p>I will address everything from the single client, to a group of clients to all the clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve all heard that the customer is always right, but what if they&#8217;re wrong? Many times, it is just a matter of education for correction and other times, the customer is just plain out of line. In this session, I will take several real life tough case studies in which the customer needed correction, and &hellip; <a href=\"https:\/\/milwaukee.wordcamp.org\/2014\/session\/how-i-tell-a-customer-they-are-wrong-and-make-them-love-me\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">How I Tell a Customer They are Wrong and Make Them Love Me<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":9076010,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1406475000,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[48],"footnotes":""},"session_track":[289,314055],"session_category":[],"class_list":["post-158","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-business","wcb_track-jersey"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3Vn1G-2y","session_date_time":{"date":"July 27, 2014","time":"10:30 am"},"session_speakers":[{"id":"48","slug":"marc-benzakein","name":"Marc Benzakein","link":"https:\/\/milwaukee.wordcamp.org\/2014\/speaker\/marc-benzakein\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions\/158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions\/158\/revisions"}],"predecessor-version":[{"id":882694,"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/sessions\/158\/revisions\/882694"}],"speakers":[{"embeddable":true,"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/speakers\/48"}],"author":[{"embeddable":true,"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wporg\/v1\/users\/paywhatucan"}],"wp:attachment":[{"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/media?parent=158"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/session_track?post=158"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/milwaukee.wordcamp.org\/2014\/wp-json\/wp\/v2\/session_category?post=158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}