Before our team can say that a project is complete … before we even hand the project over to the client and say “”We’re done!”” – we have put it through the paces of an internal QA process that checks and double checks the site to make sure that we’ve met the client’s requirements.

In this session, I share some easy methods that you can start doing with your projects today to improve overall client satisfaction and try and eliminate that dreaded list of things that just ‘aren’t quite right’ on a project you thought was done.