We’ve all heard that the customer is always right, but what if they’re wrong?

Many times, it is just a matter of education for correction and other times, the customer is just plain out of line.

In this session, I will take several real life tough case studies in which the customer needed correction, and the methods used to take that once upset customer and turn them in to a fan for life.

I will address everything from the single client, to a group of clients to all the clients.